Marrakech Sand Tours
Cancellation Policy
Plans change — we understand. Here is exactly how cancellations, changes and refunds work for your private Morocco tour.
At a glance
Free cancellation, by season
Low Season
48 hours
Free cancellation up to 48 hours before
June, July, August, November, January and February, outside public holidays.
Middle Season
7 days
Free cancellation up to 7 days before
March, April, May, September, October and long holiday weekends (“bridges”).
High Season
15 days
Free cancellation up to 15 days before
Christmas, New Year and Easter periods.
Overview
Every Marrakech Sand Tours journey is private and arranged specifically for you, with drivers, guides, riads and desert camps reserved in your name. This policy explains your options if you need to cancel or change your plans, and what happens in the rare case we have to make changes ourselves.
By confirming a booking with us, you agree to the terms below. If your quote or booking confirmation states different conditions, those specific conditions apply.
Cancellation by you
Cancellation is free of charge as long as we receive your request within the notice period for the season your tour starts in:
| Season | Free cancellation until | Periods |
|---|---|---|
| Low | 48 hours before the tour starts | Outside middle and high season |
| Middle | 7 days before the tour starts | March, April, May, September, October and holiday bridges |
| High | 15 days before the tour starts | Christmas, New Year and Easter |
Cancellations received after the free-cancellation deadline are non-refundable, as services have already been reserved and paid to our local partners.
How to cancel
- Send your cancellation request in writing by email or WhatsApp.
- Include the lead traveller’s name and your tour dates.
- Your cancellation is effective from the moment we receive your message, and we will confirm it in writing.
Changes to your booking
Need to change dates, the number of travellers or part of your itinerary? Contact us as early as possible. We will do our best to adjust your tour at no extra cost, but changes depend on availability and may affect the price. If a change cannot be made, you can keep your original booking or cancel under the terms above.
No-shows & unused services
If you do not show up at the agreed meeting point and time without informing us, or if you leave the tour early or choose not to use included services, no refund can be given for the unused part of the tour.
Cancellation by us
We very rarely cancel a tour. If we have to, we will inform you as soon as possible and offer you either an alternative of equal or higher quality, or a full refund of all amounts paid to us.
Force majeure
Events beyond anyone’s control — such as extreme weather, sandstorms, floods, road closures, natural disasters, health emergencies or government restrictions — may require us to change routes, timings or accommodation for your safety. In these cases we will find the best possible alternative and work with you fairly on any unused services.
Refunds
Eligible refunds are made using the original payment method, or by bank transfer where that is not possible. Bank or payment-provider fees and currency-exchange differences are not covered by Marrakech Sand Tours.
Travel insurance
We strongly recommend comprehensive travel insurance covering trip cancellation, medical care and personal belongings. It protects your booking against unexpected events such as illness or flight disruption that fall outside our cancellation terms.
Contact us
For cancellations, changes or any questions about this policy, our team is happy to help.
- Company
- Marrakech Sand Tours
- marrakechsandtours@gmail.com
- +212 671 260 355
- Location
- Marrakech, Morocco